Dear Sirs and Madames
We would ask you to check the ordered cisterns with wash basin from the shipping company upon receipt to check whether the package has been opened
and also whether the faucet is included in the package.
Since we unfortunately have to find more and more in 2021 that the taps on the way to our customers will probably get wings or feet even though we check everything before shipping.
If this is the case, please send us an email in which the facts are described and, if possible, photos.
We thank you in advance for your efforts and apologize for the inconvenience and hope that we can solve the problem as soon as possible.
With best regards